Question 1

Why should I choose World Tower Child Care?

Accepted Answer

Our purpose built early childhood education and care service is privately owned, with long standing educators and a high quality learning program, including a School Readiness Program. Each learning environment is tailored for the ages, needs and goals of the children with customised routines for each age group. Our stand out features include our famous outdoor playgrounds where children have endless space to run, climb and further develop their motor skills. The educators at our service hold a commitment to ensuring the best possible education and care will be provided to each child.

Question 2

What are the benefits of enrolling my child in an early childhood facility?

Accepted Answer

Early education is important for children to assist them in developing the necessary skills which they
will take with them into their future years. As children learn together as a group and individually, they are strengthening their social awareness as well as their language, cognitive and self-help skills. All of these are important attributes which will assist each child to be prepared for further schooling in the years ahead.

Question 3

Can I visit your service before enrolling my child?

Accepted Answer

Families are welcome to visit our service for a private guided tour of our learning environments. This will enable families to gain a thorough understanding of what we have to offer and discuss each child’s individual needs. Tour appointments can be made by contacting our office or on our website.

Question 4

What is the child to educator ratio in the children’s rooms?

Accepted Answer

As per the Education and Care Services National Regulations, the child to educator ratio for each age
group is:
• 0-2 years: 1 educator to 4 children
• 2-3 years: 1 educator to 5 children
• 3-6 years: 1 educator to 10 children

Question 5

What are the qualifications of your educators?

Accepted Answer

The educators at our service hold a range of qualifications, as below:
• Early Childhood Teachers 
Masters of Education
• Early Childhood Teachers
Bachelor of Teaching (Early Childhood)
• Diploma of Early Childhood Education & Care
Certificate III in Early Childhood Education & Care
• Trainees
Completing their course in either of the above

Question 6

Do educators complete a Working With Children Check?

Accepted Answer

All educators including work placement students and volunteers will undergo a NSW Working With Children Check prior to commencement of any paid or unpaid work at our service.

Question 7

Do you have an orientation process?

Accepted Answer

Yes, we offer an orientation visit for children at commencement of care. Families and their child will be invited to join us for a visit prior to starting care. This visit enables them to familiarise themselves with our educators and the learning environment before the child’s first day. The orientation process aims to assist in a smooth transition for both the child and family into our service.

Question 8

What is the educational program and what activities are provided?

Accepted Answer

The children’s learning curriculum is based on the Early Years Learning Framework (EYLF). This is structured on a strong focus on play based learning aimed at developing children’s cognitive, social, emotional and physical wellbeing. Examples of learning areas include language: reading (books, puppets, written media), literacy (writing skill); STEM (science, technology, engineering and mathematics), dramatic play (role play), and creative (painting, drawing, collage) as well as planned free play activities where children have the choice of which experience to take part in.

Question 9

Do you offer a School Readiness program?

Accepted Answer

In addition to our daily planned experiences, pre school aged children will take part in our School
Readiness program, specifically designed for children who will be starting school in the following year. This program is run by our Early Childhood Teachers and is aimed at ensuring that children are equipped with the skills required for entry into primary education.

Question 10

How will my child transition from one group to the next?

Accepted Answer

When each child is ready to transition from one age group to the next, our educators will speak with the family to discuss this process. Transition is based on both the child’s age, as well as their developmental progress and abilities. Short visits will begin the transition process before each child officially joins the next age group. Children are not transitioned without the consent from families.

Question 11

Are the educators trained in first aid, asthma and anaphylaxis?

Accepted Answer

Our educators are all trained in first aid, asthma and anaphylaxis, with the exception of our trainees who will complete this training at some stage of their course. We are required to ensure that at least one educator with a valid first aid certificate is always in attendance on the premises.

Question 12

What are the cleaning procedures at the service?

Accepted Answer

Educators are responsible for the general cleaning and maintenance of the learning environments and playgrounds each day. Commercial cleaners are engaged to attend the service after hours and are responsible for cleaning floors, bathrooms and touch surfaces.

Question 13

What is your emergency evacuation procedure?

Accepted Answer

As part of our purpose built facility, we have a Safe Haven situated in a central location at our service. This room is fire safe for up to 2 hours in the event of a fire and has direct access to the emergency fire stairs leading to Liverpool Street (ground level). World Tower Building Management will direct us depending on the situation and in the event of a full evacuation, the emergency assembly point is situated at Hyde Park. Families will be notified in this event via our app.

Question 14

Where do the children sleep?

Accepted Answer

The children sleep in the same room where their learning activities take place. Children’s beds are
set up with bed linen specifically allocated to your child. Linen is provided in your daily fee and is washed on our premises each week. Younger babies in the Koala group have an allocated cot room which is specifically designed so that educators can closely monitor them as they sleep.

Question 15

Does your service provide formula?

Accepted Answer

Due to the wide range of formula available on the market, we ask families to provide their own formula
for their child. Families are welcome to leave a full tin of formula with their child’s educators and they will prepare bottles when necessary, informing them once it needs to be replenished.

Question 16

What happens if my child is sick?

Accepted Answer

Should children become sick whilst in our care, parents will be called to notify them and requested that they are collected from our care. A doctor’s clearance will be required to accompany the child upon their return to our care. Emergency contacts will be phoned when parents are not contactable. Should children become unwell at home, we ask families to please keep their child at home to prevent the spread of infection to other children, family members and educators.

Question 17

Am I able to change my child’s permanent attendance days if my circumstances change?

Accepted Answer

Yes, we can be flexible on your child’s bookings. Should you wish to decrease your child’s attendance, please contact our office via phone or email.

Question 18

Are fees still payable if my child is absent?

Accepted Answer

Fees are still applicable for absent days where your child would normally attend care. This includes sick
days and absences due to holidays.

Question 19

What happens if my child is sick?

Accepted Answer

Should your child become sick whilst in our care, we will call to inform you to collect them as soon as possible. A doctor’s clearance certificate will be required to accompany your child upon their return to our care. Emergency contacts will be phoned when parents are not contactable. Should your child become unwell at home, we ask that you please keep your child at home to prevent the spread of infection to other children, family members and educators.

Question 20

Is there a minimum number of days that I have to enrol my child?

Accepted Answer

No, we do not have a minimum day policy, therefore you may enrol your child anywhere between one and five days per week. For the benefit of your child's transition into our care, we recommend children attend at least two days per week.

Question 21

Can I change my child's attendance days if my circumstances change?

Accepted Answer

Yes, our aim is to ensure we provide our service to families as they require and therefore we can be flexible with your child's attendance pattern. Should you wish to decrease your child's regular attendance days, we require 2 weeks written notice prior to the change taking place.

Question 22

What is your emergency evacuation procedure?

Accepted Answer

As part of our purpose built facility, a Safe Haven is situated in a central location at our service. This room is fire safe for up to 2 hours in the event of a fire and has direct access to the emergency fire stairs leading to Liverpool Street (ground level). World Tower Building Management will direct us depending on the severity of the situation and in the event of a full evacuation, the emergency assembly point is situated at Hyde Park. Parents will be notified of this event via our private app.

Question 23

What happens if my scheduled day falls on a public holiday?

Accepted Answer

Should your child’s regular attendance day fall on a public holiday where our service is closed, fees are still applicable. Government assistance such as Child Care Subsidy may still apply on public holidays, meaning the service can still charge the gap fee for eligible families.

Question 24

What is Child Care Subsidy, and can I claim it at your service?

Accepted Answer

The Child Care Subsidy (CCS) is an entitlement for eligible families which aids in the payment of child care fees. 
Families are required to apply for CCS directly through myGov and once the application has been deemed eligible, our service can reduce their fees accordingly.
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Question 25

What support is available for children with additional needs?

Accepted Answer

Our team of educators are experienced in supporting children with additional needs. The Inclusion Support Programme (ISP) is available for eligible families, arranged through our service in conjunction with KU Children’s Services, the NSW Inclusion Support Agency. Families are encouraged to discuss with our team should they feel their child requires additional support.

Frequently Asked Questions