Frequently asked questions

Why should I choose World Tower Child Care?

As an owner-operated, privately owned education and care service, we hold a particular commitment to each child's early learning and individual care. Our service is purpose built and boasts large, spacious indoor and outdoor learning environments. The recent renovation of our service was designed with natural elements and children's curiosity in mind. Our outdoor playgrounds are one of Sydney CBD's most spacious in an early childhood facility, consisting of large terrace areas which ensure children's safety and privacy are paramount, as they take part in learning and play in an outdoor space. Our extended operating hours provide our families with the flexibility to get through their day with ease, whilst their child is in the best hands. The convenience of chef prepared meals, tailored to children's dietary requirements, nappies, linen and sunscreen all included, we have eliminated this added pressure to our families.

What are the benefits of enrolling my child in an early childhood facility?

Early education is an important time for young children. Our curriculum is planned to foster the development of children's social and emotional development, whilst also focussing on language, cognitive and self-help skills. All of these important aspects of development act as the groundwork for their future years ahead and are important attributes for individual growth.

What is included in my daily fee?

The daily fee includes care for your child anywhere between 7am and 7pm, as well as 5 meals (breakfast, morning tea, lunch, afternoon tea and late snack), nappies and wipes, linen and sunscreen.

What meals are offered and how are these prepared?

The daily routine consists of set mealtimes to ensure children are provided with the nutrients they need to get through their day. All meals are prepared on the premises each day by our qualified cook and special dietary requirements can be catered for. Our 4 weekly rotating menu contains a variety of meals including a daily hot lunch and fresh, seasonal fruit at morning and afternoon tea. Water is available for children throughout the day in all learning environments.

Does your service provide formula?

Due to the wide range of formula available on the market, we ask families to provide their own formula for their child. You are welcome to leave a full tin with your child’s educators and they will prepare bottles when necessary, informing you once it needs to be replenished.

Can I visit your service before enrolment?

Families are welcome to visit our service for a private guided tour of our learning environments. This will enable you to gain a thorough understanding of what we have to offer your child and family. Please contact our office to arrange a time that is convenient for you.

What is your orientation process?

An Orientation Visit is offered to our families at the beginning of their child's enrolment. Children and their parents are in invited to join us for a visit prior to commencing care, to ensure you can both familiarise yourselves with our educators and exchange all of the important details we will require for your child's daily needs and routine. The orientation process aims to assist in a smooth transition for both your child and family into our service.

What is the child to educator ratio in the children’s rooms?

As per the Education and Care Services National Regulations, the child to educator ratio for each age group is: • 0-2 years: 1 educator to 4 children • 2-3 years: 1 educator to 5 children • 3-6 years: 1 educator to 10 children

What are the qualifications of your educators?

The educators at our service hold a range of qualifications, as below: • Early Childhood Teachers Masters of Education • Early Childhood Teachers Bachelor of Teaching (Early Childhood) • Diploma of Early Childhood Education & Care Certificate III in Early Childhood Education & Care • Trainees - Completing their Certificate III or Diploma qualification

Are educators and staff required to complete a Working With Children Check?

All educators including students and volunteers will undergo a NSW Working With Children Check prior to commencement of any paid or unpaid work at our service.

Are the educators trained in first aid, asthma and anaphylaxis?

Our educators are trained in first aid, asthma and anaphylaxis. First aid refresher courses are completed every three years and every twelve months for CPR (Cardiopulmonary Resuscitation) as required. There is always at least one educator on the premises who holds a current first aid certificate.

What is the educational program and how will it benefit my child?

Our curriculum and educational program is based on the National Quality Standards and the Early Years Learning Framework (EYLF). This is structured on a strong focus of play based learning aimed at developing children’s cognitive, social, emotional and physical wellbeing. Examples of learning areas include language: reading (books, puppets, written media), literacy (writing skill); STEM (science, technology, engineering and mathematics), dramatic play (role play), and creative (painting, drawing, collage) as well as planned free play activities where children have the choice of which experience to take part in. Each child's individual goals are identified and form the foundation of the program, where educators observe and monitor their progress. Families are invited to share their feedback and input with regards to our curriculum to assist our educators to work collaboratively for children to reach their developmental milestones.

Do you offer a Pre School Program?

Children aged 4 years and over will take part in our Transition to School Program, specifically designed for children who will be commencing school within the following year. The program is designed to ensure that these children are equipped with the required skills for entry into primary education.

How can I see my child's daily progress?

At enrolment, families will be given access to our private World Tower Child Care App, which provides real-time access to your child's daily information. Educators record children's sleep times, nappy changes and meal and milk consumptions. The app is also used for viewing our daily menu, relaying important notices to our families through regular posts, as well as photos of your child in their learning and play environment.

What is the process for transitioning children from one group to the next?

Our educators will monitor children's individual progress in accordance with their age and developmental milestones. They will discuss this with you once they feel your child is ready to join the next group. Short visits will begin the transition process before your child officially moves to the next group. Children are not transitioned without the consent from parents.

What is the Child Care Subsidy and can I claim this at your service?

The Child Care Subsidy (CCS) is a payment from the Government to assistance eligible families with their child care fees. Eligibility is based on the family's combined estimated income as well as their activity hours related to work, study and volunteering. The CCS is paid directly to the service and the family is then charged the gap fee. Families must apply for CCS directly with Services Australia or through your MyGov account linked with Centrelink.

Are fees payable if my child is absent?

Fees apply for absent days where your child would normally attend care, whether it be due to illness or public holiday closures. Families who are eligible for CCS can claim up to 42 absent days per financial year, where the CCS can be claimed if your child is absent. Our service offers a two week fee waiver for families when taking holidays, contact our management team for further details.

What happens if my child's attendance day falls on a public holiday?

Should your child's regular attendance fall on a public holiday where our service is closed, normal fees are still applicable. For eligible families who are entitled to CCS, the service can charge the reduced fee on public holidays.

What happens if my child is sick?

Should your child become sick whilst in our care, we will call to inform you to collect them as soon as possible. A doctor’s clearance certificate will be required to accompany your child upon their return to our care. Emergency contacts will be phoned when parents are not contactable. Should your child become unwell at home, we ask that you please keep your child at home to prevent the spread of infection to other children, family members and educators.

Is there a minimum number of days that I have to enrol my child?

No, we do not have a minimum day policy, therefore you may enrol your child anywhere between one and five days per week. For the benefit of your child's transition into our care, we recommend children attend at least two days per week.

Can I change my child's attendance days if my circumstances change?

Yes, our aim is to ensure we provide our service to families as they require and therefore we can be flexible with your child's attendance pattern. Should you wish to decrease your child's regular attendance days, we require 2 weeks written notice prior to the change taking place.

What is your emergency evacuation procedure?

As part of our purpose built facility, a Safe Haven is situated in a central location at our service. This room is fire safe for up to 2 hours in the event of a fire and has direct access to the emergency fire stairs leading to Liverpool Street (ground level). World Tower Building Management will direct us depending on the severity of the situation and in the event of a full evacuation, the emergency assembly point is situated at Hyde Park. Parents will be notified of this event via our private app.

What are the cleaning procedures at the centre?

Educators are responsible for the general cleaning each day including washing and sterilising of children's play equipment and resources. Professional cleaning services attends to the service after hours to wash and vacuum floors, mats and bathrooms.

Where do the children sleep and rest?

The children sleep in the same room where their learning activities take place. At this time, beds are set up and covered with linen, specifically allocated to your child. The bed linen is provided in your daily fee and is laundered at the service. Quiet activities are available for children who do not sleep.

What support is available for children with additional needs?

Our team of educators are experienced in supporting children with additional needs. The Inclusion Support Program (ISP) is available for eligible children which would enable our service to employ an additional educator to increase the child to educator ratio for their learning environment. Please speak with our management team should you feel your child requires some additional support.